Frequently Asked Questions
What is Mazooma?
Mazooma is a licensed provider to ecommerce, online retail, igaming, sports wagering, and other digital goods and services, that processes payments in regulated U.S. markets. We have been in the industry since the beginning and are an experienced and trusted partner. In August 2021, Nuvei, a leading global payment technology provider, acquired Mazooma, offering clients an even greater suite of fintech solutions.
What does Mazooma do?
Our patented, proprietary technology processes deposits and withdrawals across a wide range of industries and verticals, including igaming and sports betting in regulated U.S. markets. We use customers’ online banking details to verify their profile and bank account data before processing payments through ACH or the RTP® network.
Who is Mazooma for?
Mazooma is for both ecommerce, igaming and sports wagering merchants and their customers, processing payments between the two. We provide merchants with a simple, seamless, in-app deposit method for their cashier, as well as enabling them to gain additional KYC data about their customers. Mazooma allows customers to make and receive secure payments directly to and from their bank accounts.
What is Plaid?
Plaid is a financial data network that powers thousands of digital apps and services. Mazooma partnered with Plaid in 2020 to add its unrivalled user experience and bank connections to Mazooma’s Instant Bank Transfer product.
How does Mazooma support responsible gaming?
As a bank account-based payments processor, Mazooma only enables players to wager funds they actually have in their accounts. We also support responsible gaming initiatives for our merchants.
Does Mazooma have customer spending limits?
Yes, Mazooma has a sophisticated, merchant-configurable automated limits system that, because of our ability to confirm customer balances at the time of the transaction, is able to support high limits. Mazooma also offers VIP limit tiers.
What do I need to use Mazooma?
Customers must be at least 21 and have a U.S. bank account with online banking.
Which banks does Mazooma support?
All 11,000+ of them. Mazooma supports customer accounts at every financial institution in the U.S.
What currencies does Mazooma support?
Mazooma supports USD transactions.
Can Mazooma process payouts?
Yes, Mazooma’s payment solution is available for both deposits and withdrawals.
Do customers need to download an app to use Mazooma on mobile?
No. Mazooma’s product is embedded in the merchant’s app or site. Customers simply follow the prompts in the merchant’s payment process with no redirects or pop-ups. Our payment screens are optimized for desktop, tablet and mobile.
Why do I have to sign in with my online banking credentials?
Mazooma protects merchants and customers by confirming it’s actually you who is trying to use your bank account. We ask you to enter your top-of-mind online banking details so we can verify your customer profile and bank account data before processing any payments. Mazooma does not share or store online banking login credentials.
Do I have to log in to my bank every time?
No, the majority of repeat customers and VIPs qualify for Mazooma Xpress, our single-click deposits feature, which bypasses our standard transaction flow, including online banking login.
I entered the right online banking login information, so why is my deposit still not going through?
Please ensure you have provided the merchant with your correct legal name (first and last name as registered at the bank), and that you have sufficient funds in your bank account to cover the transaction total.
I requested a withdrawal. Why isn’t it in my bank account?
Withdrawals take one to two business days to appear in your bank account once the merchant submits your request. Please contact the merchant directly regarding the status of your withdrawal funds.